Rocket Casino Privacy Policy

At Rocket Casino, we are committed to protecting your personal data and being transparent about how we collect, use and safeguard the information you share with us. This Privacy Policy applies to casinorocket.com and explains our practices whenever you register, deposit, play or otherwise interact with Casino Rocket. By creating an account with us, you confirm that you have read and understood this policy and agree to the collection and use of your data as described below.

Who We Are

Casino Rocket is owned and operated by Metlait SRL, registration number 3-102-911867, registered at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202509073-FI2. As the data controller, we determine how and why your personal information is processed across our platform, including the Rocket Casino app and our desktop and mobile browser services.

Information We Collect

Information You Provide to Us

When you sign up for a Rocket Casino account, we collect your name, date of birth, email address, phone number, residential address, preferred currency and password. We also collect information you submit during identity verification, including passport details, identification cards, proof of residence and documents confirming the source of your funds. Documents must be provided in Latin or Cyrillic script; where this is not possible, we may request video verification showing you presenting the relevant documents.

Information We Collect Automatically

We automatically collect data about your device, IP address, browser type, operating system and gameplay activity whenever you log in to Rocket Casino, use our downloadable app on Windows, macOS, Android or iOS, or browse our site. Our systems record deposits, withdrawals, bonus activity, wagering history and session duration. We use this information to detect duplicate accounts, overlapping IP addresses and other irregular activity, and we reserve the right to confiscate funds or suspend access where such overlaps are identified.

How We Use Your Data

We use the information we collect to:

• Create and manage your Rocket Casino account and process your login sessions
• Verify your identity and age, and confirm you meet the minimum age of 18 or the legal gambling age in your jurisdiction
• Process deposits and withdrawals through Interac, Visa, Mastercard, cryptocurrency and other supported payment methods
• Administer bonuses, free spins, our loyalty programme and VIP tiers
• Communicate with you about promotions, account activity and customer support requests
• Comply with our regulatory, anti-money-laundering and responsible gambling obligations
• Detect and prevent fraud, multiple accounts, VPN use and bonus abuse

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in and understand how you use our services. Our platform also uses cookies to tailor promotional offers, measure the performance of our Rocket Casino app and improve navigation across our regional versions, including EN, DE, EN-CA, EN-NZ, FR-CA, DE-AT, FR, EN-AU, FR-CH and DE-CH. You can control or disable cookies through your browser settings, though doing so may limit certain features of our site.

Identity Verification and KYC

We may require identity verification before processing any payout, and we may hold withdrawals until this process is complete. If we cannot reach you by email or phone within two weeks of a withdrawal request, we may lock your account pending completion of our KYC checks. Any winnings may be forfeited if complete verification information is not provided within 40 days of our request. Providing false or incomplete personal information may result in denial of withdrawal requests, termination of your account and reporting of your activity to the relevant regulatory authorities.

How We Share Your Information

We share your personal data only where necessary to operate Casino Rocket, including with:

• Payment processors and banking partners that facilitate your deposits and withdrawals
• Identity verification and fraud-prevention providers
• Our licensing authority, the Anjouan Gaming Commission, and other regulators where legally required
• Game and live dealer providers where necessary to deliver gameplay features
• Professional advisers, auditors and law enforcement where compelled by law

We do not sell your personal information to third parties, and we do not offer currency conversion or exchange services on your behalf.

International Data Transfers

Because we operate internationally and work with partners across multiple jurisdictions, your data may be transferred to and processed in countries outside your country of residence. We take appropriate contractual and technical measures to ensure your information continues to receive an adequate level of protection wherever it is processed.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy our legal, regulatory, accounting and anti-fraud obligations. Where an account becomes dormant after six consecutive months of inactivity, we retain relevant records for as long as a balance remains on the account, in line with our administrative fee provisions described in our Terms and Conditions.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete or restrict the processing of your personal data, and to object to certain uses of your information. You may also request a copy of the data we hold about you. To exercise any of these rights, please contact us using the details below, and we will respond within a reasonable timeframe.

Restricted Countries and Eligibility

Our services are not available to residents of certain Restricted Countries, including but not limited to Australia, Austria, Belgium, France, Germany, the Netherlands, Poland, Romania, Spain, Ukraine, the United Kingdom and the United States, among others listed in our Terms and Conditions. If we determine that you are accessing Casino Rocket from a restricted territory, we may suspend your account, decline deposits and limit real-money play in accordance with our compliance obligations.

Security Measures

We implement technical and organisational safeguards, including encryption and access controls, to protect your personal and financial information from unauthorised access, alteration or disclosure. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password for your Rocket Casino account and avoid using VPN services, which are not permitted under our Terms and Conditions.

Children's Privacy

Our services are intended solely for adults aged 18 or over, or the legal age for online gambling in your country of residence. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post any updates on this page, and continued use of Casino Rocket after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team at [email protected]. You can also contact us through our live chat widget, our Help section or our social channels on Telegram, Discord, Instagram, Facebook, WhatsApp and YouTube.